About Emerhub
Emerhub helps international businesses set up and operate in Southeast Asia. Our services include company registration, licensing, accounting, tax, payroll and immigration support.
About the role
We’re looking for an Account Manager to manage client relationships and help clients navigate Emerhub’s services, from onboarding through ongoing support.
You’ll be the main point of contact for your accounts, working closely with our operations teams to keep projects moving, communicate progress and resolve issues. You’ll also identify opportunities to support clients as their businesses grow, helping strengthen long-term relationships and increase account value.
What you’ll do
Manage a portfolio of clients, understand their business needs and build strong working relationships
Guide new clients through onboarding, explaining next steps, required information and expected timelines
Coordinate with internal teams and external partners to deliver agreed services
Track project progress, follow up on outstanding items and keep clients informed through regular check-ins
Address client inquiries and concerns, involving the relevant specialists when needed
Identify opportunities to introduce additional services that meet clients’ needs
Support client retention by maintaining consistent communication and following through on commitments
What we’re looking for
At least 3 years of experience in account management, customer success or a similar client-facing role
Experience in corporate secretarial services, market entry or consulting is an advantage
Strong relationship-building skills and a focus on delivering reliable, high-quality client service
Excellent communication and interpersonal skills, with the ability to work effectively with international clients and colleagues
Strong organizational and project management skills, including the ability to manage multiple accounts and priorities
A proactive approach to solving problems and identifying opportunities to support clients
A bachelor’s degree in Business, Management, Communications or a related field, or equivalent practical experience
Location and working arrangement
This is a full-time, hybrid position based in Kuala Lumpur, Malaysia.
About Hubtal OÜ
Hubtal is the in-house creative and marketing agency for the Emerhub group. We create content for our clients, who help businesses expand into new markets, from registering companies to hiring international teams.
Visit their website